Frequently Asked Questions
Everything you need to know about bringing Kafka home.
What is the typical shipping timeframe for furniture?
Standard shipping for in-stock items typically takes 5-10 business days. Custom or oversized furniture pieces may require 3-6 weeks for specialized freight delivery.
Do you offer white-glove delivery and assembly?
Yes, we offer a premium white-glove service for an additional fee, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most items within 30 days of delivery, provided they are in original condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's real-time tracking portal.
Are your materials sustainably sourced?
Kafka is committed to quality and ethics. We prioritize FSC-certified woods and eco-friendly textiles to ensure your home is as sustainable as it is beautiful.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna for larger furniture purchases.